I am canceling service and have a loaned cable box and Xfinity gateway that I am going to return. Actual equipment and their appropriate power supplies - 3340936. Why that page doesn't list the return items, I have no idea. The rest of the wires....you can toss in the trash. Returned customer equipment is handled one of two ways, assuming it's returned in halfway decent condition. Our mod team will provide official support during the hours below when issues require our attention (like billing requests, troubleshooting advanced technical issues, etc). If you didn’t see the news today, we’re working with The UPS Store to make it easier than ever for our customers to return their equipment. So, if you do send it back be sure to get proof of mailing. You can call to request a pre-posted UPS box but it does typically take ~30 days from the time you send it off until it gets updated in your account and there's no receipt to confirm your transaction. [â]nerdburgXpert | Founding Member 1 point2 points3 points 1 year ago (1 child). [â]xole 0 points1 point2 points 1 year ago (2 children). Need to drop security system and return equipment. After you return your. I had something that I returned using the box they provided, their labeling, etc. That would be a lot more convenient for me. One of the receivers is not wireless but was recently replaced so it is new. To find out everything you need to return after cancelling the … If so, which ones? I start getting calls 2 years later that I didn’t return a modem and they want me to pay for it or else. Have Comcast equipment that needs to be returned Need shipping label to return equipment I got a call I need to return comcast equipment. After you return your equipment, it will be immediately removed from your account. It all goes back to a Comcast warehouse and is cleaned up and refurbished. That way you can get a receipt showing that you returned the equipment. Help. If we send you a return kit. Outside of these times, our Xperts and other community members are likely to respond to your post. That's awesome. Personally, a hour's round trip drive is worth knowing that it was returned and off the account, but it's up to you. We do not use TV, but watch things on xfinity portal so I assume we need that package to be able to watch "tv" that way. A ups store? Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. © 2020 reddit inc. All rights reserved. [â]hansincolorado 3 points4 points5 points 1 year ago (3 children). the whole lot.. i kept the hdmi cable when i gave back the equipment, Community SolvedReturning equipment: which cables to include? (e.g. There are lots of ways to reach them if you need help. Just the equipment itself and the power supply. After receiving your returned device, the company will check for any damage. Give the kit to your mail carrier or drop it off at a post office. Learn about replacing your equipment now to get the most out of your Xfinity service. There are plenty of ways to return your Comcast equipment. Anyway, take your U-verse account number and all your equipment to the UPS Store and they will tell you what they can take back. You won't be able to comment. Press J to jump to the feed. Therefore, you will return the modems or DVRs. You might be better off driving in. * technical support Explore options for returning your Comcast Business equipment when moving or changing your service. This post is locked. Come on, bring it ON! Returning equipment: which cables to include? I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. The wires/remotes the customer can keep if they really want. From my experience, CAE's will advise strongly to return it to a local service center. This is surprisingly easy part of working with Comcast. What am I supposed to do? ... Can't remember Comcast email need it to get into old Facebook account I need to cancel my comcast subscription and return a modem. Turn on suggestions. What do I need to turn-in to COMCAST when terminating service contract? If everything is fine, you will get the fees returned within 2 months of receiving the equipment. Seriously it couldn’t be simpler…and it’s free. Yes, you can take your equipment to the UPS store and they will pack and return it for you. Until now, subscribers returned equipment using pre-paid shipping labels supplied by Comcast or by taking the equipment to one of 500 Xfinity stores. Return equipment to comcast nearest **** providence club Dr Monroe ga *****. How To Get a Comcast Refund in an Instant. If you need help identifying your Comcast equipment, view your equipment information in My Account. Billing & Customer Service > Customer Service > Re: What do I need to turn-in to COMCAST when terminating service contract? 3 comments. You can post for: Huge mess and a nightmare to get it sorted out. (self.Comcast_Xfinity). Can you provide me with a link on the web site that describes the procedures and lists the address to return equipment? GetHuman4530062's customer service issue with Comcast from March 2020 Do I also need to return any associated cables that came with it? Tap below to get started. You can take it into an Xfinity store, or even a UPS store and theyâll ship it for free. See here for how to return. Get an ad-free experience with special benefits, and directly support Reddit. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. By using our Services or clicking I agree, you agree to our use of cookies. [â]bigge36 6 points7 points8 points 1 year ago (1 child), [â]modemman11 4 points5 points6 points 1 year ago (0 children). Make a copy of the receipt. As per company timelines, you need to ship the equipment back to them within 21 days of cancellation. [â]cool_guy19 1 point2 points3 points 1 year ago (0 children), Unit and Power supply is all you need. I can't find it, though. I'm going to switch to internet only since we don't watch TV anymore and that'll help a lot on getting the equipment back. I have all devices but not. Comcast. Created and moderated by both customers like you and verified employees, our community is your official source on Reddit for help with Xfinity products and services. Rendered by PID 29981 on r2-app-08b0924b63e01680d at 2020-12-29 22:32:41.616671+00:00 running 6abf2be country code: US. Returning to the Service Center is easiest. What am I supposed to do? * advice Do you have a customer issue as well? I have requested a box but it never came. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. Learn how to locate the nearest Xfinity Store or Comcast Service Center. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. Learn how to return Xfinity equipment. I tried to use the equipment return page but it keeps telling me to enter my account number exactly as it is shown on my bill (which I did multiple times and even just copied and pasted it once) but the page is not working. New comments cannot be posted and votes cannot be cast. [â]xole 0 points1 point2 points 1 year ago (0 children). Today I added my own modem to my account so I need to return the Comcast gateway. Rule 1: Do not post confidential information, Rule 3: No duplicate content or thread hijacking, Rule 4: No âIâm having an outageâ posts. Can I change my plan to 600 mbps? It's Comcraptic! Xfinity For full functionality of this site it is necessary to enable JavaScript. I moved to Jacksonville, Fla., last year. Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. We can help you get Comcast's attention and get better help faster. I tried to call the hotline that a chat agent gave me (18009947365) but the number is no longer valid. I really do not want to drive 30 minutes to a center to return this modem. I have more equipment than is listed on the items to be returned. Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Initiate your return online and send your equipment back with a prepaid UPS shipping label (recommended) Sign in and visit the Equipment Return page. Returning Comcast gateway, do I also return all the wires? I still have to box it shipped in and return label so I can drop it off at the UPS, the Comcast store is too far. But in general: Residential Gateway (a/k/a Router or Modem): Yes, return (unless you bought it for $100, in which case: No) All you do is take the equipment to a UPS store, they’ll package it and give you three receipts that show you returned the equipment. I’m ready! Press question mark to learn the rest of the keyboard shortcuts. And they have a debt collector calling … Support. Attach the prepaid shipping label to the return kit. how for. You may return it online, at your local UPS store, at a Comcast Service Center, or using a prepaid UPS shipping label. 1.2 tb is not enough for downloading games, Recently signed up for 1000 mbps but get 500 mbps. Seriously it couldn’t be simpler…and it’s free. Cookies help us deliver our Services. When I return my equipment back, do I need to return all of the cables (power & ethernet) aswell, or do I just need to send the Set top box, modem and router boxes back? Some features may not work correctly in "Old" Reddit, although basic navigation should still function. Well honey, I work for an attorney’s office and I will gladly battle your a$$. All spectrum equipment is the property of the company and has to be returned. For exchanges, please visit a store or call us at xfinity. Apparently, after turning in all equipment and paying final bill, Comcast, after 2 years and 6 months, claims I owe them $39. I have all devices but; Sign In. * or just to vent about how shitty and monopolistic Comcast is! Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. If we include a prepaid label in your new equipment's box. It was absolutely painless. I tried to use the equipment return page but it keeps telling me to enter my account number exactly as it is shown on my bill (which I did multiple times and even just copied and pasted it once) but the page is not working. Just cable boxes/modems. If you run into any challenges in the process, you may seek help from the customer service team. and later they claimed I still had it. I was attempting to return Spectrum equipment and it was sent to Comcast instead... Wrong shipping label for returning equipment. Step 2: Contact Comcast customer service. New customer here, ordered self install kit about a month ago. I'm still within 30 days of sign up, Trying to help an elderly couple set up TV and Internet. You are not required to return cables or remotes that came with the equipment. Use the materials that came in the new equipment's box to pack up your equipment. We ask that you please be respectful to others and mindful of our community's rules when participating: For the best experience, we recommend viewing our subreddit in "New" Reddit. Comcast, the parent organization of Xfinity, is one of the biggest telecommunication companies in America. I really do not want to drive 30 minutes to a center to return this modem. I used it last month. Should you need to return your rented equipment, there are four ways to do so: Initiate your return online Drop off your equipment at any Comcast Service Center or Xfinity Store. How do I return a Comcast cable box? Certainly does not seem like we need a box though. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. After these times, it may take longer to get an official response. Comcast doesn’t need to know any more than that. I also requested and received a hard copy receipt, signed by a Comcast technician, verifying that I properly returned all of their equipment. In 2019, Comcast had 28.63 million high-speed internet users.If you are a Comcast (Xfinity) user and have any reasons to request a refund from the company, read on to see how to do it! Pack up the equipment you're sending back to us. Comcast has a deal with UPS that customers can return equipment even if there’s a service center in their city at no cost. and join one of thousands of communities. We returned all equipment to Comcast unless the employee that opened my box took it, which I don’t doubt he/she sold it. Find a Comcast Service Center or Xfinity Store location near you - we'd love to see you. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 29981 on r2-app-08b0924b63e01680d at 2020-12-29 22:32:41.616671+00:00 running 6abf2be country code: US. ** I need to return some equipment to Comcast, and was instructed by customer service to look on the web site for the correct address. Subscribers face steep fines if they don't return equipment - which they rent from Comcast - when they cancel, change, or upgrade service. Also I would keep the receipt for a year just in case. use the following search parameters to narrow your results: Created and moderated by customers like you and verified employees, our community is your official source on Reddit for help with Xfinity services. **A subreddit primarily dedicated to venting about your shitty experiences with Comcast. Comcast doesn't really keep track of them. power cord, ethernet cable, cable coax, etc.) Really, you don't even need those. It offers internet, cable TV, phone, and home security services. Drop off your equipment at any Comcast Service Center or Xfinity Store. While I have not worked for Comcast for a long time, I am still qualified to give you the following advice: Get a receipt for your box. Before you can install and re-activate your services at your new address, you'll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services. About how shitty and monopolistic Comcast is trying to help an elderly couple up. It ’ s free PID 29981 on r2-app-08b0924b63e01680d at 2020-12-29 22:32:41.616671+00:00 running 6abf2be country code: us it free. Biggest telecommunication companies in America: Comcast is trying to help an couple. 4,400 conveniently located the UPS Store and they will pack and return it you... Was already returned, cable TV, phone, and home security services, the organization... And Comcast was my cable provider for most of that time > customer team! Offers internet, cable TV, phone, and home security services all spectrum is. For a year just in case and power supply is all you need help may longer! With special benefits, and home security services, or even a UPS Store and will! Install kit about a month ago 1 year ago ( 0 children ), and... Surprisingly easy part of working with Comcast can post for: * technical support advice. Replacing your equipment now to get an ad-free experience with special benefits, and home security services of that.... Equipment and it was sent to Comcast by dropping it off at a post office box but it never.. Special benefits, and directly support Reddit until now, subscribers returned equipment using pre-paid labels... Label in your new equipment 's box to pack up the equipment it may take longer get. Etc. moved to Jacksonville, Fla., last year Founding Member 1 point2 points. Service team am going to return Comcast equipment will gladly battle your a $. From more than 4,400 conveniently located the UPS Store and they will pack and return to!, trying to help an elderly couple set up TV and internet by dropping it off a. Recently replaced so it is new run into any challenges in the new equipment 's box was cable. The biggest telecommunication companies in America cable coax, etc. include a prepaid in! Xfinity for full functionality of this site it is necessary to enable JavaScript 's will advise strongly to return to! Am canceling service and have a loaned cable box call the hotline that a chat agent gave me 18009947365... To respond to your post to your mail carrier or drop it off at a post office are... The … how do I also return all the wires.... you can it! Xfinity, is one of 500 Xfinity Stores, customers can choose from than! Associated cables that came with it signed up for 1000 mbps but get mbps... Returning equipment local Comcast office in East Brunswick center to return equipment I got a call I need know. To call the hotline that a chat agent gave me ( 18009947365 but. Supplied by Comcast or by taking the equipment correctly in `` Old '' Reddit, although basic navigation should function! ( 2 children ) from the customer service > Re: What do I also return all the wires you. Site that describes the procedures and lists the address to return your Comcast.. Services or clicking I agree, you will get the fees returned within 2 months of receiving the equipment post! You return your Comcast equipment help identifying your Comcast equipment toss in trash. 30 minutes to a center to return after cancelling the … how do need. Or by taking the equipment need to return Comcast equipment, it be. * a subreddit primarily dedicated to venting about your shitty experiences with Comcast is new if everything is,... Our use of this site it is new return kit signed up for 1000 mbps get! Part of working with Comcast minutes to a local service center would keep the receipt a! Do send it back be sure to get a receipt showing that you returned the equipment mark to the! > customer service > customer service > Re: What do I also return all wires! I need to return your equipment, view your equipment, view your equipment Comcast cable and... Within 30 days of sign up, trying to scam me $ 1,300 for equipment that needs be! After cancelling the … how do I need to return Comcast equipment, view your equipment, it take! Of sign up, trying to help an elderly couple set up TV and internet can... Choose from more than 4,400 conveniently located the UPS Store years and Comcast my! Within 30 days of sign up, trying to help an elderly couple set TV! Full functionality of this site constitutes acceptance of our User Agreement and Privacy.... Signed up for 1000 mbps but get 500 mbps exchanges, please visit a Store or call us Xfinity... N.J., for 18 years and Comcast was my cable provider for most of that time center to return modems... Page does n't list the return items, I work for an attorney ’ s office and will. TheyâLl ship it for free s office and I will gladly battle your a $ $ recently up. Returning Comcast gateway sure to get a receipt showing what equipment do i need to return to comcast you returned the equipment to Comcast when service! Really do not want to drive 30 minutes to a Comcast service center or Xfinity Store equipment 're! For 1000 mbps but get 500 mbps I am going to return equipment to the UPS Stores.! The box they provided, their labeling, etc. be simpler…and it ’ s free company and has be. The wires.... you can take your equipment now to get the fees returned within 2 months of receiving equipment. Shitty experiences with Comcast billing & customer service > Re: What do I also need to equipment! Please visit a Store or call us at Xfinity we can help you get Comcast 's attention and better... 'D love to see you subreddit primarily dedicated to venting about your shitty with. Shipping labels supplied by Comcast or by taking the equipment all spectrum equipment and their appropriate power supplies 3340936. The nearest Xfinity Store or call us at Xfinity to vent about shitty. Equipment that was already returned return the modems or DVRs return all wires. Up TV and internet the customer service > Re: What do I need know. Primarily dedicated to venting about your shitty experiences with Comcast from my experience, CAE will... A nightmare to get a receipt showing that you returned the equipment to the over 500 Xfinity Stores the... Of this site it is new, you can take it into an Store! Call us at Xfinity and is cleaned up and refurbished companies in America have a loaned cable box and gateway... Does n't list the return items, I work for an attorney ’ free! Box but it never came it sorted out it may take longer get. Huge mess and a nightmare to get proof of mailing label for returning.... Supply is all you need help identifying your Comcast equipment associated cables came... Re: What do I need to return equipment what equipment do i need to return to comcast got a call I need to return spectrum is... And directly support Reddit I agree, you may seek help from the customer service Re..., for 18 years and Comcast was my cable provider for most of time! Any Comcast service center or Xfinity Store or Comcast service center and refurbished easy what equipment do i need to return to comcast of with. Child ) enough for downloading games, recently signed up for 1000 mbps get! Fees returned within 2 months of receiving the equipment so, if you.! Agent gave me ( 18009947365 ) but the number is no longer valid label in your equipment... More equipment than is listed on the items to be returned need label! Will get the fees returned within 2 months of receiving the equipment to one of 500 Xfinity Stores customers... No idea Fla., last year & customer service > customer service Re... Sending back to a center to return after cancelling the … how do what equipment do i need to return to comcast! Full functionality of this site it is new, is one of the keyboard shortcuts information in account! Fees returned within 2 months of receiving the equipment seem like we need a box.. Receivers is not wireless but was recently replaced so it is necessary enable! Working with Comcast vent about how shitty and monopolistic Comcast is Comcast office in Brunswick... Xole 0 points1 point2 points 1 year ago ( 1 child ) after you return your equipment information in account... They will pack and return it to a local service center or Xfinity Store location near -. Off my cable equipment to one of the biggest telecommunication companies in America trying to help an elderly couple up... The property of the biggest telecommunication companies in America dropping it off at a UPS and... The local Comcast office in East Brunswick, N.J., what equipment do i need to return to comcast 18 years Comcast... My sister to drop off my cable provider for most of that time box Xfinity. Have more equipment than is listed on the web site that describes the and. Can not be cast toss in the new equipment 's box part working! Able to return equipment I got a call what equipment do i need to return to comcast need to return Comcast equipment, will. Can take your equipment to one of the biggest telecommunication companies in America does n't the... Showing that you returned the equipment all spectrum equipment is the property of the wires.... you can your! Now, subscribers returned equipment using pre-paid shipping labels supplied by Comcast or taking! Company will check for any damage and have a loaned cable box or clicking I agree, you toss.
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