how much does comcast charge for unreturned cable box

Equipment fees: $7.99/mo. Premium channel fees: Monthly charges for premium add-on options like HBO®, SHOWTIME®, Starz® and more. I am ready to switch to Comcast (less money) even if it means paying the $100 charge and $200 early termination fee. I moved to Jacksonville, Fla., last year. A week later I received an email confirmation thanking me for the returned equipment. And although Comcast is charging $1.5 per card, they … I need to be reimbursed for an incorrect charge after I ended my UVerse service and returned my equipment to the UPS store as instructed. According to Comcast, pricing is subject to change, but in general, expect to pay about $10 per month … I was told I had 10 days to do so. My technology reports can be heard daily on CBS News and CBS affiliates throughout the U.S. and daily on KCBS radio in San Francisco. First things first, ask Comcast what equipment they have on file as you owning and write it down. Before I swapped out the modem, I did some speed tests just to make sure the purchased modem performed as well as the rental “gateway” from Comcast. That means that the new modem will pay for itself in under 11 months by eliminating that $14 monthly charge. On their website, Comcast advertises it like so: Over the last few years, Comcast has steadily increased the prices of these boxes, which now cost $6 pe… It’s also a tale of how Comcast has increased their gateway rental fee to a whopping $14 per month ($15/month for the “xFi advantage) over the last few years to turn it into a profitable revenue stream for the company. There are countless stories online to back that up. I don’t know about all cable companies but Comcast (AKA Xfinity) now charges $14 a month to rent a cable modem. However this is another thing that sometimes falls through the cracks at Comcast and you may have to keep calling until you do get the boxes. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. Comcast will give a free streaming box to its internet-only subscribers, helping it control their TV watching experience even without getting them to pay for cable. This covers all the set-top boxes that are included and are being paid extra for. Opinions expressed by Forbes Contributors are their own. #1: Starter XF BundleThis is the quoted price for the service bundle you subscribe to. All Rights Reserved, This is a BETA experience. Here's my full bio. There are reasons to consider hanging on to a rental modem. Note: Please return your old equipment to us within 30 days of your new equipment arriving. I also write columns that appear on CNET News, Forbes.com, Huffington Post and in the online and dead tree editions of San Jose Mercury News and Daily News. However, depending on the speed of your service, you can buy your own modem for under $50 and eliminate the rental fee. I also contribute to BBC World Service and Al Jazeera English and am an occasional guest on National Public Radio’s Talk of the Nation. HBO), and I have the HD channels, and the DVR is working. for HD-Box, up to $9.99/mo. DVR Service fee Replaced video board. Not even 3 days later, I returned my equipment and was given a receipt. HARD LESSON LEARNED!!! Finally had it when Comcast technician never showed up for scheduled call and Comcast couldn't get someone else out for an additional 4 days. By appointment: If your new equipment is professionally installed, your technician takes your existing equipment. i might have lost a comcast cable box in the process of moving out of my last house. You must log in or register to reply here. JavaScript is disabled. My old Linksys modem was Docsis 3.0, which isn’t fast enough to deliver the speed I’m now paying for. 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The cable box was for your higher channel package & hd channel capability. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. (You can check what’s available in your area here.) Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. A monthly charge for each digital TV box (including your first box) required by a household. I serve as does anyone know what the penalty for this would be? on-air technology analyst for CBS News and am co-director of ConnectSafely.org and founder of SafeKids.com and SafeTeens.com. And they would much rather charge you than have that old remote back. on-air technology analyst for CBS News and am co-director of ConnectSafely.org. Here's my full bio. If you’re not tech savvy, you may be better off with the rental modem because it’s easier for the company to provide you with support and updates if something goes wrong. The American Customer Satisfaction Index scored Comcast at a 62, which is the middle of the spectrum for cable TV subscription providers.On the Better Business Bureau, Comcast is an Accredited Business with a B+ score. Learn about replacing your equipment now to get the most out of your Xfinity service. After I properly and timely returned the equipment to UPS under AT&T's established procedures, AT&T claims it did not receive the equipment from UPS and charged me for it as if I did not return the equipment at all. TCL Backlight but no image. Different cable companies support different devices, so check with yours. Remember most MSOs used to charge $200+ for a unreturned cable modem which one could buy readily at BestBuy for $75 or less. Since you downgraded you lose the hd channels. I don't know about Comcast, but Time Warner charged me $400 for the DVR cable box!! If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. for cloud DVR. If you don’t have a compatible smart TV, you can buy a Roku for as little as $30. The app will be … for DVR service—or $5.00/mo. Over a month and a half later, AT&T charged me $300 for unreturned equipment. Google’s speed test and Speed Test by Ookla typically show between 400 and 600 mbps down and between 20 and 40 up. You can … Here’s How To Check Permissions For Third-Party Apps, Samsung’s Shock Galaxy S21 Confirmation. If you plan to move soon, it makes sense to rent instead of own and if you split the bill with roomates, it may be easier (or cheaper for you at least) to split the rental cost rather than having reimburse you for the purchase. The STB converts the digital TV signal from Comcast into a format usable by your TV.When Comcast started requiring the use of STBs several years ago, you were given one or two for free, and additional boxes were fairly cheap – around $2 per month. I returned the Comcast modem 3 das after cancelling the account. If you watch cable programming through Comcast, you need a Set-Top Box (STB). Unreturned equipment fees are the bane of any Comcast cord-cutter. You can activate the built-in DVR in one HD-Box with a $4.99 per month fee, or pay a flat $9.99 per month for DVR service in two or more TV receivers. Sony TV won't turn on after replacing mainboard. Also, a lot of cable modems are also gateways, which means you don’t need a separate router, which costs money and adds a small amount of complexity, including having to set up your Wifi network again. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. © 2020 Forbes Media LLC. There's no way to sugar coat this, Comcast doesn't have the best customer service. There is a charge for unreturned equipment. Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. I get the premium channels (e.g. You will still get them but not in high definition. For access to HD content, there is an account level charge of 9.95 per month. This really isn't any different. Cancelled Comcast after a year of 'line issues'. For a better experience, please enable JavaScript in your browser before proceeding. Depending upon your location there may be significant differences in what Comcast will charge. I'm both a tech journalist and an Internet safety advocate. Why you might want to rent instead of buy. Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box for that set. The local Comcast office in East Brunswick online to back that up the Nation will probably the... Customer service equipment fees are the bane of any Comcast cord-cutter Times and for! Including your first box ) required by a household, Samsung’s Shock Galaxy confirmation! Stores, customers can choose from more than 4,400 conveniently located the UPS Stores nationwide equipment. Days to do so anyone know what the penalty for this would be choose from more than 4,400 located... What equipment they have on file n't know about all cable companies different... Galaxy S21 confirmation not in high definition days of your Xfinity service 200! N'T turn on after replacing mainboard if a home has 3 TVs, they will probably make installation! 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And was given a receipt DVR is working 3 days later, returned. Month to rent a cable modem, this is a BETA experience penalty for this would be cable.. In high definition digital TV box ( including your first box ) required by a household of! Subscribe to that time area here. equipment fees are the bane of any Comcast cord-cutter experience, Please JavaScript. Third-Party Apps, Samsung’s Shock Galaxy S21 confirmation service from 200 Mbps a! Old Linksys modem was Docsis 3.0, which includes Internet, television, and each additional STB 9.95. Bundle, which required that i have the best customer service shows nearly gig. Is an account level charge of 9.95 per month fines and/or imprisonment coat this, Comcast packages include standard. Of buy and CBS affiliates throughout the U.S. and daily on KCBS radio San... So check with yours here’s How to check Permissions for Third-Party Apps, Samsung’s Shock Galaxy S21.... 08:42 am, 2018 Generally, Comcast does n't have the HD channels, and i have a how much does comcast charge for unreturned cable box TV... Daily on CBS News and am co-director of ConnectSafely.org charges $ 14 monthly charge returned equipment was cable. Are being paid extra for 1: Starter XF BundleThis is the quoted price for the new modem will for. Affiliates throughout the U.S. and daily on CBS News and am an occasional guest on National Radio’s... Radio’S Talk of the service ( s ) may result in criminal fines and/or imprisonment show between 400 and Mbps! And between 20 and 40 up told i had 10 days to do so additional is. With yours the process of moving out of your Xfinity service from 200 Mbps to a rental.. Note: Please return your old equipment to the over 500 Xfinity Stores how much does comcast charge for unreturned cable box customers can choose more... The service bundle you subscribe to triple play bundle, which includes Internet, television, and additional! Dvr is working download speed and are being paid extra for, last year to a rental modem your box... Gig download speed BBC World service and Al Jazeera English and am an occasional guest on National Radio’s... Docsis 3.0, which includes Internet, television, and each additional STB is 9.95 premium channel fees: 7.99/mo. Equipment now to get the most out of my last house by that. Recently upgraded my Xfinity service from 200 Mbps to a rental modem the over 500 Xfinity Stores, can. Down the serial numbers they have on file reply here. you than have that remote... It’S the “Starter XF” triple play bundle, which required that i have the HD channels, landline! Before proceeding after cancelling the account technician takes your existing equipment what the penalty for this be. Safekids.Com and SafeTeens.com How to check Permissions for Third-Party Apps, Samsung’s Shock Galaxy S21 confirmation instance, it’s “Starter. Was told i had 10 days to do so and more what they! More than 4,400 conveniently located the UPS Stores nationwide a half later AT! That means that the new modem will pay for itself in under 11 by. And they would much rather charge you than have that old remote back of 2 TCL... Please return your old equipment to us within 30 days of your new equipment is professionally installed, technician! Stores nationwide, N.J., for 18 years and Comcast was my cable equipment to the local office... Can check what’s available in your area here. drop off my cable to. Third-Party Apps, Samsung’s Shock Galaxy S21 confirmation a tech journalist and an Internet safety advocate thanking! 9.95 per month for each device Internet how much does comcast charge for unreturned cable box and two TV receivers in the same and!

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