Created and developed software solutions for application errors. Provides individual and/or group training sessions to increase awareness and enhance end users’ knowledge of ITS’s services, best practices, and procedures, Conducts IT-related new hire orientation training, Provides recommendations and coordinates technology-related purchases for end-users and business units, Schedules and supervises on-site service calls with service providers and vendors, Monitors local server hardware and backup systems and perform basic server backup routines as needed, Provides ad hoc support for ancillary office equipment (i.e., copier jams, fax machines, etc. Responded to Support tickets routed to Local group by centralized helpdesk. Not every Computer Support Specialist resume includes a professional summary, but that's generally because this section is overlooked by resume writers. Provided support to management for departmental and property-driven projects. IT Support Specialist. Provided computer operations and backup support/restoration including Symmantc/Veritas Netbackup. Analyzed the need for new technology, and innovated mobile computing solutions integrating. Oversee all IT duties for company; maintain and operate a small business network in three locations across two states. Install, configure and troubleshoot desktops, laptops, smartphones, servers, printers, software, hardware and network issues. Provided both hardware and software support to 150 in house and 50 remote users through email, phone, and in person, Assisted in troubleshooting user problems in Windows and Macintosh environment relating toOperating System issues, Network Connectivity, TCP/IP configuration. This means you should start with your most recent job at the top of your work experience section. Effectively encrypted Bitlocker on company hard drives. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Skillfully utilized Citrix to administer Remote Security Access tokens and deployed desktop software, applications, upgrades, patches & service packs. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists, Worked closely and effectively with customers to replace/repair defective hardware and software, Instructed and trained end-users regarding computer literacy. are delivered, Coordinate with all the relevant groups to analyze the cause and perform in-depth analysis to determine the permanent fix, Coordinate with relevant groups to get the permanent fix tested and implemented on production, Regular status updates to all stakeholder, Supports and manage reporting (KPIs, Internal SLOs, Vendor SLAs, MOR, etc…), Provide immediate, high urgency support to all MAC/Windows senior executives in our Insomniac office, Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments, Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration, Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required, Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required, Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services, Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required. Customise the CV template in A4 & US letter size to showcase your experience, skills and accomplishments for a new job. Have worked for the last three years as a technician for an IT support services provider fielding calls from clients and performing on-site assessments and repairs. iSeries/ OS 400 Support: LMS, Stratton Warren, Showgate and Casino Management Systems. Check out our samples resumes or guidance & find the right template for the job. Managed web hosting services and webmail for client. Researched, analyzed, and evaluated resolutions to problems. hardwire/wireless networks, VPN, etc. Front End Developer Resume. Web support duties included password resets, user account creation and management, answering general customer questions and fixing website issues as well as updating GWP and GCash website source code. Directed the completion of a data migration project which included Microsoft SharePoint, a 3 terabyte Share Drive repository, and 2,000 pieces of IT office equipment with an IT budget of $250,000. No need to think about design details. Troubleshoots and corrects problems with existing automation and procedures, Ability to handle batch cycles for multiple test regions for multiple applications, Analyze and Recover failed batch processes and scheduling issues as required, Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows, Ensure successful file copies and/or transfers between systems, Assist less experienced team members, review their work, and assist in problem resolution as necessary, Associates degree in Computer Science, IT or a related field or equivalent work experience, 7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience, Strong Knowledge of Enterprise Application and Business-to-Business Integration, Working knowledge of OS/390/zOS, TSO/ISPF and JCL, Working knowledge of CA-7, CA-Autosys, or other similar scheduling software, Effective analytical, communication, interpersonal and problem-solving skills, Good understanding of Mainframe and Windows platforms, Proficiency using Microsoft Office software products, To serve as a representative of the Technical Services Group to the customer, Meet the needs of the customer while maintaining the security and standards of Fiserv, Join an established team of professionals, Opportunity to learn different areas of current information technology, Provide 1st level support for Fiserv Employees, Log Service Requests into the Helpdesk Ticketing System, Route Service Requests as needed to appropriate personnel, Minimum # years’ experience required Six Months to 2 Years, Type of work experience required Technical Customer Contact and Support, Supervisory/Management experience required None, Certifications A+ Certification; ITIL Foundation Certification, Experience in supporting a Microsoft Windows (Server/Workstation) environment, Experience in administration of Microsoft Active Directory Users and Groups, Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration, Experience with MS Outlook support and basic administration, Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences, Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems, Ability to properly document troubleshooting steps and processes in an appropriate fashion, 2-3 Years Experience in a technical customer contact environment, Bachelor's Degree in Computer Science/Information Technology, Certifications in Microsoft/Cisco/VMware technologies are preferable, Excellent interpersonal skills are required for daily customer contact, Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications, Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation), 2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks, Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines, Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred, Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams, Knowledge of Microsoft technologies in the enterprise space, Knowledge of Service Desk tools and processes, Demonstrated ability to self-motivate and be flexible within a fast-paced environment, Hands on, team player with a proactive bias and optimistic outlook, At least 3 years of IT support experience of increasing complexity and challenge, Experience using MDM solution – ex. 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