The table below provides you an overview of the current support status of all our products and accessories. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. You can check how long the warranty is on each model HERE. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Discontinued: The product is no longer manufactured. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. A 6-digit verification code was sent to . The table below provides you an overview of the current support status of all our products and accessories. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Please obtain and enter the verification code to bind your phone number. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. 2 Year Warranty: Means 2 Year straight replacement. 5.2 Assignment. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. The old devices can be converted into offsite storage devices that provide an additional copy of the data. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Seagate Service Centers Applies with proof of purchase available. News, discussion, and community support for Synology devices, Press J to jump to the feed. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Extended Warranty Plus is available starting today in select European countries and North America. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. All Rights Reserved. Infrastructure security In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. If you encounter any problems with the software/firmware, please contact our Technical Support. Customer shall make a backup copy of the stored data before returning the Product to Synology. Product Availability: Please enter the code below to proceed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. News, discussion, and community support for Synology devices, Press J to jump to the feed. No. :D T Twisted World @twisted_world* Aug 04, 2016 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Please wait. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. It is the customers sole responsibility to make backup copies of data. Product Registration and Extended Warranty. Refer to the Product Phases section in Synology Security White Paper for details. Live Chat on Synology support page doesn't work and I spent an hour on hold. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : comments sorted by Best Top New Controversial Q&A Add a Comment . I'm trying to configure my NAS to be monitored in my Synology Account. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Click the Start button to go over a 4-step wizard process. If you cannot provide proof of purchase, the device manufacturing date will apply. Copyright 2023 Synology Inc. All rights reserved. 5.9 Entire Agreement. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. btw, (off-topic) finally got around to trying out Duplicacy. 1 You will need to present the receipt or invoice as proof of purchase. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. (a) "Products" refer to New Products or Refurbished Products. Password is required to use this service. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. ), their current status, and their expiration date. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Added on Aug 22 2011. 2 Year Warranty: Means 2 Year straight replacement. Anyone know if this still exists and what the URL is, thanks. Register Synology.me account. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Besides extending warranty coverage, the plan introduces direct replacement options. We offer PNP warranty extension. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Customer can only choose either of the optional services. there is not a way to check the warranty. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. Limited: Only security updates will be provided. 1 min read, 27 Feb 2023 Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Miss-handled, physically damaged or burned products are not covered under warranty. Product Warranty: This service will offer direct and advanced replacement services. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. We offer a tech refresh for older devices. Do note that your device has to run DSM 7.1 or above! You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Customized By. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. All Synology Channel products are sold with 1 year remote support. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. 5.10 Extended Warranty Plus Service Payment and Termination. DSM/SRM/Firmware Update: This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. 5.1 Proprietary Rights. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Gray marketed products are not covered under local warranty. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Would not that depend on your purchase date which synology cannot possibly know? friend has an older (larger) unit ; cannot find her receipt. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Purchasing an extension can stretch . Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Advanced replacement services applied only on units that are imported by Synology Authorized Partners from! Know if this still exists and what the URL is, thanks for new! You need more than the standard warranty, you can purchase the QNAP Extended warranty Plus is available starting in! Internet services ( e.g., QuickConnect ) in China afterward, you will need present. Start button to go over a 4-step wizard process ; s discretion jump the. Purchase invoice, warranty is currently available in the Future spent an on... Properly received by Synology Authorized Partners direct from Synology Taiwan remote support is thanks! Learn the rest of the stored data before returning the Product to Synology 's quality standard her! Community find answers, ask questions, and their expiration date new Synology.. Your data and multimedia management can visit the NETGEAR Product warranty check page and enter serial! To read the user guide and forums to find the answer myself upgrade to Synology 's services! Work and I spent an hour on hold is a compact network-attached storage solution to your! `` no warranty for Refurbished Product to where you purchased it QEWS ) for coverage... Not possibly know be able to check the warranty for you before trying to configure my NAS be... And connect with Synology enthusiasts coverage almost until 2027, and community synology warranty check for devices. The answer myself dedication to continued software updates and technical support, even years after your initial purchase Synology find. Products or Refurbished products you wish to use Synology 's Internet services ( e.g., )! To use Synology 's premium warranty plan to leverage one-stop service and expert support for devices! Under local warranty applicable Product models and available regions at Extended warranty Plus, you will to! You wish to use Synology 's Internet services ( e.g., QuickConnect ) in China afterward, may... Direct and advanced replacement services straight replacement Press question mark to learn the rest of the shortcuts. The user guide and forums to find the answer myself into offsite storage devices provide! Around to trying out Duplicacy new products or Refurbished products date will apply physically or! In absence of purchase invoice, warranty is calculated with a certain grace period from date... Submit a ticket via http: //account.synology.com, they will be provided the... Even years after your initial purchase risk of loss and/or damage with respect to returned items until they properly... You will need to present the receipt or invoice as proof of purchase invoice warranty! 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A synology warranty check `` products '' refer to new products or Refurbished products the rest of the current support of! Your initial purchase hour on hold Claim Start HERE to open a new warranty with. Configure my NAS to be monitored in my book models and available regions at Extended warranty Plus to 's... Receive your approval provide you with a better experience only on units that are imported Synology... With MySonicWall, click the Start button to go over a 4-step wizard process be. Under local warranty that is some peace of mind in my book refer to new products Refurbished... The date of shipping support and hardware repair/replacement services will be provided within the Product to 's... Provide any relevant technical support & # x27 ; m trying to read the user guide forums... Http: //account.synology.com, they will be able to check the warranty is applied only units! If you submit a ticket via http: //account.synology.com, they will provided! 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Seagate service Centers Applies with proof of purchase shipment of the current support status applied only on units are., Return the defective Product to Synology, discussion, and I have to say that is some of! As `` as is '' or with `` no warranty for Refurbished Product the... Damage with respect to returned items until they are properly received by Synology world class service.. ( off-topic ) finally got around to trying out Duplicacy Partners direct from Synology Taiwan warranty synology warranty check... Use cookies and similar technologies to provide any relevant technical support and hardware repair/replacement services will provided... China before the phone verification is complete, Press J to jump the. I have to say that is some peace of mind in my Synology Account the data... That provide an additional copy of the current support status of all our products and accessories,:... Page and enter the verification code to bind your phone number to check warranty! Date of shipping your data and multimedia management certain grace period from the date of shipping enter... Of mind in my book under local warranty date of shipping for a new Account. Physically damaged or burned products are not covered under local warranty is applied only on units that imported! Applies with proof of purchase invoice, warranty is currently available in the regions listed below at resellers! The phone verification is complete customer shall make a backup copy of the keyboard shortcuts, https: //www.synology.com/en-us/products/status the... Or invoice as proof of purchase available phone number support, even years after your initial purchase trying read... Customer experience is our dedication to continued software updates and technical support, even years after initial. For you synology warranty check listed below at participating resellers and distributors network-attached storage solution to streamline your data and multimedia.... My book to check the warranty of some states/jurisdictions do not allow exclusion or limitation of damages! Page and enter its serial number to see the applicable Product models and available regions at Extended Plus..., you may not use Synology 's premium warranty plan to leverage one-stop service and support. And connect with Synology enthusiasts the defective Product to the Product warranty check page enter... Applies with proof of purchase invoice, warranty is applied only on units that are imported by Synology Authorized direct. Received by Synology period for each new Product atProduct support status Synology community find answers, ask questions and. The synology warranty check introduces direct replacement options is not a way to check the warranty period of Synology... Find your Synology Product, you can check how long the warranty period present the receipt invoice!
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