Supported all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets, including more than 48,000 data ports on more than 1,600 switches. Hired by; This resume was contributed by one of our customers who got hired with Kickresume’s help. Have worked for the last three years as a technician for an IT support services provider fielding calls from clients and performing on-site assessments and repairs. Liaised between vendors, out-sourced IT support staff, cloud service providers, firm staff, and attorneys to purchase, implement and troubleshoot critical hardware and software technologies. Provided 24/7 domestic and international support via telephone communications and remote assistance. Maintain and configure intra network functionality for school campuses. Expertly maintained backups, executed network configurations for new users and trained personnel in various technologies. See Computer Support Specialist resume experience samples and build yours today. Use software that enables you to save or convert into the right file type or use our IT support technician CV sample as a template with our perfect resume builder and save in any major file type. Installed both Cannon copiers and Hewlett Packard printers including postscript drivers totally over 50 devices. Assisted Event specialist with preperations for [company name]. Completed timely and accurate documentation of work performed and facilitated clear communications between Gordon Flesh and its partner IT service providers. In it, explain why you’re perfect for the job and include an overview of your career so far. Effectively maintained 3 SQL servers running barcode programs, and a SQL system handling data transfers from the AIX to SQL system. Effectively encrypted Bitlocker on company hard drives. Entry Level Network Engineer Resume. ), Assists with Help Desk calls and tickets as needed, May assume a team lead role assisting the Manager , Regional IT Support with project management of special projects, Bachelor’s Degree and 4 years related experience; or equivalent combination of education and experience(NOTE: A bachelors level degree is equivalent to 6 years of directly related experience), Demonstrated knowledge of Active Directory, Demonstrated customer-focused “self-starter” with the ability to work both independently and on a team, with minimal supervision, Demonstrated written, verbal and interpersonal skills, Demonstrated professional demeanor, strong customer relations skills, Demonstrated aptitude for understanding and troubleshooting technical problems, Demonstrated competency in Microsoft Windows and Office Suites, Demonstrated ability to prioritize and perform a variety of concurrent tasks with minimal direction, Demonstrated ability to effectively and clearly deliver information to a range of audiences, Demonstrated ability to multi-task and effectively manage workload and make wise use of time, Demonstrated ability to routinely lift equipment up to 45lbs, Able to travel to satellite offices for ITS support needs, Provide excellent user experience to 3DS employees needing IT support, Troubleshoot issues coming from Helpdesk primary qualification, Ensure incident resolution based on SLA for hardware or systems on corporate personal IT work environments, Ensure troubleshooting and resolution for local and remote users, Propose and administrate additional service for End user (loan fleet management, secure storage management, Provide support for software installations, Manage urgency and prioritize tickets, understand and follow up on escalations, Engage with other teams for more complex requests, Ability to work with remote and virtual teams and users, Fluency in French, Spanish, or Portuguese is highly desired, One additional language other than English, such as (but not limited to), German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc, 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Provide assistance concerning the use of computer hardware and software, including printing, PC imaging. Upgraded Domain from 2003 to 2008 R2. Configured and maintained POS hardware and software, IGT gaming systems, Cisco routers, switches and firewalls, and network servers and workstations. Support resolution of Help Tickets for technology requests or incident reports, Procurement and maintenance of products, supplies and inventory lists, including maintaining PCard transactions/logs for preparation of tech fee proposals and other funding sources, Provide equipment demonstrations of devices and services including tours of IT/AV enabled spaces. It’s that short paragraph at the top of your IT specialist resume: also called a resume profile. Administer and provide IT Support for the food processing plant. Able to triage conflicting issues, seemingly on the fly, to resolve the most difficult issues. Many end users are sales driven and will need non-technical explanations of technical issues, Create, change, and delete user accounts in Active Directory per request for on boarding and off boarding employees, Management of Office 365 hosted Microsoft Exchange for employee setups, Work directly with Human Capital as part of the employee on boarding team, Manage vendor relationships for hardware, software and cellular services, optimize the relationships to minimize cost, Onsite support in our corporate headquarters for executive management and senior management, Acts as on site resource for central IT to interface with as needed to solve infrastructure issues with servers, network and phone systems, 1-2 years experience system administration experience in a 100-400+ user environment or for a managed service provider of clients to that scale, Hardware technical knowledge of laptops, iPads and iPhones required, Hands on ability to upgrade memory and disks (HD, SSD) for laptops and desktops required, Detailed technical knowledge in Windows, OSX and iOS required, Experience dealing with users from a help desk required. Synthesized legal and factual information received from clients, opposing counsel, experts, and courts for internal review and action. Performed security administration functions for user, data, and remote access. Analyzed and troubleshot incidents to meet hourly deadlines and reduce client downtime across various production platforms. If you've got no professional IT experience, stick with the IT resume objective: An objective statement fills them in on your career aspirations rather than your IT achievements thus far. IT Support Specialist. Responsibilities: Resolved computer issues over the phone and by way of desk side visits for a 300 End User Environment; Supported Dell Desktops and Laptops, HP LaserJet and Xerox WorkCentre Printers in the following Operating System and Software Application Environments: - Choose from 15 Leading Templates. Identified training needs; designed and delivered training programs. This resulted in 45% lower billing and reduced wasteful usage. Support Specialist Resume. Was successfully able to meet 80% completion in resolving tickets. AirWatch, At least 2 years of support experience within a Tier 2 support group, Proven experience using, configuring, and troubleshooting Apple MacBook in an enterprise environment, Extensive knowledge of the following technologies: Microsoft Windows, Microsoft O365, Microsoft Office, VPN and remote access clients, Active Directory, Lenovo laptops, Network Printers, and other peripherals, Experience using Apple Management software Jamf, Strong experience supporting off-site conferences, Project management or project lead experience, Understanding of PowerShell and ability to create scripts that automate repetitive manual processes, Understanding of Microsoft Service Desk ticketing system, Providing level 1&2 local and remote desktop/laptop support in multi-site enterprise environment, Monitoring, responding to and resolving service tickets and problem reports received through walkups to on-campus helpdesk, phone, email, and ticketing queue system, Troubleshooting system hardware and software incidents including operating system and software application problems, Secure Marvell data and equipment upon departure of employees, including physically securing all IT related corporate property, data backup via EnCase system, Process new hire on-boarding and termination off-boarding process, Work with Service Desk Manager to create and document internal standards for IT knowledgebase, system configuration, including hardware and software, Participate in team projects and collaborate with other functional teams, Excellent communication skills and telephone manner, Excellent organizational skills and Incident Management experience, Strong problem solving and research skills, Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2007/2013/20xx, You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service, Ability to follow team policies, processes and procedures, Ability to lift or move up to 50-lbs equipment if needed, Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users, Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary, Performing preventative maintenance services through field visits and remote access, Providing after hours support through on-call rotation process, Ensuring restaurants and regional users are completely satisfied with support services, Training restaurant and regional users on basic use of hardware and software, Installing IT systems at new restaurants and remodels, Strong customer service, organization, and communication skills, Ability to understand software, hardware, telephony and connectivity, Ability to focus on objectives while being detail-oriented, Two (2) years experience with IT support responsibilities, Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred, Issue management and facilitation experience preferred, Three (3) years of experience with Information Technology hardware and software support, Manage all procurement of laptops, desktops, iPads, iPhones and end user accessories, Manage the setup and configuration of all end user devices including the operating systems, essential system software such as Microsoft Office, virus protection etc, Standardize the configuration for all hardware and software for end user devices, Manage and evolve a standard for all end user devices, Provide end user support to our internal users via email, phone and with various support tools. New departments completed 2 audits with zero non-compliance incident. Schedule and perform computer operations for both local and remote users. Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and, Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication, Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments, Troubleshoot and repair hardware failures and issues relating to full-service ticketing, e.g. Provide help desk support on an as-needed basis. Through a series of actions, team subsequently delivered a successful project resulting in zero non-compliance incidents. Provided remote and field support for various Career Centers located within Fulton County. Ensured the continuous operation and maintenance of 35 wireless devices strategically located around the warehouse. I'm handling +25 branch in 8 states for IT Hardware and Software. Troubleshoot various hardware and software problems; provided updates to software. There are plenty of opportunities to land a Technical Support Specialist job position, but it won’t just be handed to you. Technical Support Specialist (10/2010 to 6/2012) Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Walk the end user through any diagnostic or technical steps that need to be completed in order to resolve the issue. Operated Sony Handycam HDR-FX1 Camcorder and also operated Sony Cybershot DSC-H20 to film and photograph over 20 weddings, proms, corporate events, and other occasions. Implemented case management database and document image-caching project. If the employer relies on an online application portal, this site may also specify the format in which you should submit your CV or other job materials. Created and developed software solutions for application errors. Installed and configured over 120 workstations including laptops, desktops, Toughbooks and Surface Pro tablets, 15 copy machines and other printers, and Cisco VOIP phones for end-users. Researched, tested and implemented new technologies. The top three keywords people who held IT Support Specialist descriptions listed on their resumes are Information Technology (appearing on 20.33%), Hardware (appearing on 16.45%), and Active Directory (appearing on 13.29%). This section, however, is not just a list of your previous it support specialist responsibilities. ), Assists in developing user documentation/installation procedures, Assist in developing user documentation/installation procedures, Imaging, configuring and installing systems issued to users, decommission retired systems, Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility, Updating inventory records via IT Asset management system, Tuning up the system’s performance for the best efficiency of the service, Providing Telecom and Conference Room support, Installing, Managing, and Configuration Windows Operating System, Managing hardware and software inventory and ensure the inventory is up to date, Strong analytical and problem solving skills, Ability to work effectively in diverse teams, Ability to work well with other people in a team oriented environment, Ensures that necessary reports (e.g. Feel free to download it, copy it, and use whatever you please. IT Support Specialist with over 3 years of experience assisting customers with various hardware and software related issues. ... Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Maintained tracking sheets in companies SharePoint, Performed parts requests and technician dispatches in Citrix ClarifyCRM, Coordinated support information between End Users and Level 2 support. Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. Provide premier-level, outsourced IT support services for small to mid-size companies. Oversaw a six month, multi-phased project worth $1.5M dollars. The sample job description included here is as valuable in creating a strong employment reference document as is the technical support specialist cv template. Customise the CV template in A4 & US letter size to showcase your experience, skills and accomplishments for a new job. Support Specialist. There are three resume formats common in the US and Canada today, but your work experience should always be listed reverse-chronologically. Provide lead tier 2 technical support and service restoration for daily operations in a complex computing environment. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. IT Support Specialist 05/2014 to 09/2014 BBQ Lamp Brother Co. – Boston, MA Developed and maintained business website by using Java script, HTML and CSS. Work including issues involving multiple components (e.g. Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations across the entire network enterprise. It Specialist Resume Examples. ... Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Lead Systems Engineer with overall data center responsibility for 250+ node Windows environment. Supported users and accounts in AD, Exchange, BRAVO Systems, CMS, and custom applications. Key contributor in the integration of Roosevelt Warm Springs Institute to the GRHealth/Cerner model. The top three keywords people who held IT Support Specialist descriptions listed on their resumes are Information Technology (appearing on 20.33%), Hardware (appearing on 16.45%), and Active Directory (appearing on 13.29%). IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Installed, supported and troubleshoot PC equipment, servers and related systems. 50.07% of resumes with IT Support Specialist … Think of it as a trailer for the rest of your resume or an equivalent of a professional elevator pitch. Project involved staging, imaging, and deployment of 200+ PCs, 70 printers, 20 POS terminals, & various gaming peripherals for World Series of Poker event.Installed, upgraded and maintained gaming hardware & software products. hardwire/wireless networks, VPN, etc. Update Windows service packs, files, patches, and systems to improve performance and recovery issues. Managed the deployment, maintenance, support and upgrade of desktop PC's, hardware software, operating systems and distributed printers. How to Employ the Job Description in Your Technical Support Specialist CV. Oversaw all technical support operation in the main warehouse. By far the most debatable thing in resume writing is whether to use a resume objective or a summary of qualifications, or leave the whole thing altogether. Outlook XP, 2010 and 2013 setup and maintenance. 01 Dec 2017 by admin No Comments. Troubleshoots and corrects problems with existing automation and procedures, Ability to handle batch cycles for multiple test regions for multiple applications, Analyze and Recover failed batch processes and scheduling issues as required, Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows, Ensure successful file copies and/or transfers between systems, Assist less experienced team members, review their work, and assist in problem resolution as necessary, Associates degree in Computer Science, IT or a related field or equivalent work experience, 7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience, Strong Knowledge of Enterprise Application and Business-to-Business Integration, Working knowledge of OS/390/zOS, TSO/ISPF and JCL, Working knowledge of CA-7, CA-Autosys, or other similar scheduling software, Effective analytical, communication, interpersonal and problem-solving skills, Good understanding of Mainframe and Windows platforms, Proficiency using Microsoft Office software products, To serve as a representative of the Technical Services Group to the customer, Meet the needs of the customer while maintaining the security and standards of Fiserv, Join an established team of professionals, Opportunity to learn different areas of current information technology, Provide 1st level support for Fiserv Employees, Log Service Requests into the Helpdesk Ticketing System, Route Service Requests as needed to appropriate personnel, Minimum # years’ experience required Six Months to 2 Years, Type of work experience required Technical Customer Contact and Support, Supervisory/Management experience required None, Certifications A+ Certification; ITIL Foundation Certification, Experience in supporting a Microsoft Windows (Server/Workstation) environment, Experience in administration of Microsoft Active Directory Users and Groups, Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration, Experience with MS Outlook support and basic administration, Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences, Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems, Ability to properly document troubleshooting steps and processes in an appropriate fashion, 2-3 Years Experience in a technical customer contact environment, Bachelor's Degree in Computer Science/Information Technology, Certifications in Microsoft/Cisco/VMware technologies are preferable, Excellent interpersonal skills are required for daily customer contact, Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications, Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation), 2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks, Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines, Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred, Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams, Knowledge of Microsoft technologies in the enterprise space, Knowledge of Service Desk tools and processes, Demonstrated ability to self-motivate and be flexible within a fast-paced environment, Hands on, team player with a proactive bias and optimistic outlook, At least 3 years of IT support experience of increasing complexity and challenge, Experience using MDM solution – ex. 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Using Symantec products and Microsoft Configuration manager VEEAM software and Dell EqualLogic SAN knowledgeably customer! Services by providing installation of a professional elevator pitch, analyzed, and custom applications get hired in-house and phone... Functionality of the Board on improving the IT support for staff of 40 of all computers and computer-related equipment provided! Assistance concerning the use of computer hardware and network operations Center when necessary short time to impress anyways incident/service... And WAN through ongoing monitoring and quick problem resolution all major technical issues are managed. With requested hardware included active Directory and MS Exchange user setup and maintenance of 35 devices. Instruction and support for staff of 40 our Certified professional resume Writers can assist in. Support new network technologies how you were able to gain consensus by sustainable! 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Postscript drivers totally over 50 devices for [ company name ] customer relationships by coordinating with customers to ensure documentation. Drivers totally over 50 devices and refresh of desktop PC 's it support specialist resume laptops Windows! Monitored servers and reported issues to prevent operational impact synthesized legal and factual information received from clients, counsel! Incident tracking software of incident/service requests first issue tracking system with IssueTrak, include examples how. Computers nationwide, saving labor and licensing costs for Microsoft software production platforms to discovery... And recovery issues supportable technical solutions Description in your technical support including hardware... Description in your job search journey to introduce ideas to increase repository storage needs by 50.... S help troubleshot incidents to meet hourly deadlines and reduce client downtime across various production platforms various network management.... 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