In the past, I have provided guidance on how to replace a Comcast Xfinity modem with your own, which is the best way to get rid of your Comcast Xfinity modem rental fee.If you haven’t yet done this with Comcast (or your ISP), don’t hesitate. I have my phone ready to record and will be uploading the conversation after the call. You’re informed. Tap here to turn on desktop notifications to get the news sent straight to you. I bought it through Amazon and still have the receipt. That is to say, that information isn't ENCODED in the MAC address, but that vendors structure them that way. They are putting the burden on me when they should be able to find the equipment in their system. I'm leaning toward this for what originally appeared to be sharing customer data between Comcast and Time Warner. Since then, they’ve raised the price for rental modems more than 60%. If you live in a state that allows it, I would record your phone calls. I switched from UVerse. It is unfortunate that you got such a run around and a strange description (completely unfounded IMHO), and stinks that you've wasted so much time on it. The rep said "No worries for that muhburner, rest assured that your modem charge will not be added again". Why didn't it? -- Ruth Molina, Saint Johns, Fla. Answer: Comcast isn't trying to scam you, but it could be more helpful in trying to resolve this. With that said, the last two reps I talked with as well as the excellent reps in this thread, give me some hope. Wal-mart doesn't. And they would much rather charge you than have that old remote back. I also requested and received a hard copy receipt, signed by a Comcast technician, verifying that I properly returned all of their equipment. The modem is a "Cisco dpc3008". Comcast is still charging late fees, but you don’t have to pay them by Nick Vadala , Updated: May 6, 2020 A Comcast Xfinity store in King of Prussia, Pa. by Charles Mostoller / Bloomberg There's wholesale sales channels, retail sales channels, government channels, corporate direct sales channels, you-name-it. Update: The latest support rep was very helpful and took off the latest charges for the modem. At least we were getting warmer for basic networking knowledge from a company that primarily manages networks. Comcast downplays it as just an occasional glitch. Unreturned equipment fees are the bane of any Comcast cord-cutter. Amazon doesn't. Thanks for letting me know, I think most people just use the Comcast modem or don't notice the charge. I'm calling the billing department and recording the call now. I called billing and after being hung up on by the automated system for nearly an hour (It would put me on hold and hang up after 4-5min) I finally found a number that worked. Well over the last three years after several trips to the Comcast store (which is a good 45 minute drive mind you) WITH my modem and purchase receipt, in addition to at least a half dozen lengthy phone calls (like 1 hour plus), they still keep charging me a modem rental fee. I'm going to give the normal process ~1 more week. Now I have a motorola modem from Comcast, and I put my toshiba away. But, the more 4k shows we watch the more I see my house coming closer to it. I just had a similar experience today. Comcast started charging me $** more than I was paying last month. As evidenced by modem-owners having to deal with the exact same issue over and over again. XPost: Comcast charging me for my own equipment (and shares customer data with Time Warner). I also have a few helpful tips on resolving a consumer complaint. During our conversation he said the modem was purchased/shipped (I don't remember which he said) in June 2012 in North Carolina. Comcast is charging Ruth Molina $1,300 for equipment she already returned. Now, I think 3+ years later I get a letter in the mail saying that I have unreturned equipment and they'll charge me a fee. They are asking for a tracking number, which I don't have. Please let me know if there is anything you can do to help me resolve this matter. Otherwise I've not gotten into trouble. I am not disputing the late equipment return. * or just to vent about how shitty and monopolistic Comcast is! The buyers don't give a shit either. * advice They've tried to claim our modem as theirs 3 times in the last year since we switched from uverse. You have two boxes on one outlet because Comcast in your area does not offer an HD DVR, and they've made available this … I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. I want to talk to someone about how to fix this and*or go on a new plan if they won’t correct the price. I contacted Comcast on your behalf. Comcast kept trying to charge me for my Surfboard modem that I bought. Please let me know if there is anything you can do to help me resolve this matter. I told the lady that maybe they need to hold off since it's busy season on the mail. Press J to jump to the feed. Make the most of your reading with comments, events and more. The Comcast firmware is from October 2013. There are countless stories online to back that up. Christopher Elliott specializes in solving intractable consumer problems. They knew some specific information that puts Comcast's knowledge far beyond just a general area/time period. Right, that identifies the vendor(ish) and I know they aren't random (I work for a top 3 software company by revenue worldwide largely with network teams), but it doesn't prove that Comcast bought the modem just because the MAC is in their database. Contact him with your questions on his advocacy website. …I own my own equipment and it’s a Motorola DCX3400 HD/DVR just like Comcast gives out but the catch is I own it and don’t have to pay extra rental fees for it. Manufacturers use the MAC address to internally identify hardware into specific product lines, product series, manufacturing dates/runs, etc (whatever they want to express in 3 Octets or 24 bits). The company has a right to get its equipment back. I can log in, but the logs are either hidden from me or logging functionality disabled entirely. But there's plenty of blame to go around on this case. I called again this morning and they were charging me for the upgraded service, and my own modem. How about the OP's specific SKU?). I had Comcast Internet and Phone. The bottom line is that you were responsible for returning the equipment, and you should have retained a receipt for the hardware. ** Comcast doesn't (do they even buy Cisco modems? It's been a nightmare. I'm a bot, bleep, bloop. Add your voice. I'm not sure if I'd give the company that much credit. It depends. I will hold off on submitting the audio until this call is done. I don't find that awful as long as they are reasonably upfront about it. What can she do to call off the collection agency? Jon Brodkin - Jan 7, 2020 5:46 pm UTC All Cisco has to do is make sure each device leaves the factory with a unique MAC address. I returned the Comcast modem 3 das after cancelling the account. It's Comcraptic! The answer: Comcast is in no hurry to give back money for programming it did not provide or to stop charging … They have no idea which MAC's went to Amazon DC's, Wal-mart DC's, Best Buy DC's, AAFES or whomever. * technical support In fact, once a device leaves Cisco's manufacturing line there's zero guarantee that MAC address is valid for that device anymore. Part of HuffPost Business. I'm holding off on submitting the audio until I get the call from the investigating Comcast team (claim to be calling today). Comcast offered a deal that was nearly impossible to pass up, tried to install their router, I told them I was using my own device, and they proceeded to start charging me for my own modem because they have its MAC in their DB. I don't have high hopes for tomorrow either since it's memorial day. I decided to go with chat this time. After a while we figured that out and I was forwarded to a manager. (Info / ^Contact). Important conversations are happening now. I list the names, numbers and email addresses of Comcast's customer service executives on my site. Quite an amazing feat if you ask me sarcasm. Xfinity For full functionality of this site it is necessary to enable JavaScript. I eventually talked with a customer service representative that didn't have the authority to repair the bill. Conspiracists say it's an intentional action or "modem ownership reset" conducted by Comcast to intentionally fleece their customers yet not attract too much consumer backlash or trigger regulatory intervention. It's been a nightmare. Sending a collection agency after you when you had nothing to give it was a bit hasty. Out in the real world, the MAC address (a Link Layer identifier) only has to be unique in a network broadcast domain. The new rep said he can't do anything because it was re-added after an internal investigation (I'm guessing they checked their all-seeing database and matched the MAC address again). A few forums indicate that Comcast disables logging (and any useful interface) on this modem (at least from customer view). All rights reserved. The only way Comcast could have this information is if they were sharing customer information with Time Warner. Hopefully this was just a big mixup in their systems. Now Comcast has sent my account to a collection agency, which is affecting my credit. If you have Comcast (“Xfinity” these days) internet, this post will instruct you on 3 ways to get rid of your modem and router rental fee. But I’m disappointed that I said it was a line issue from the first call, only to have Comcast charge me $28 to waste my time and Comcast’s time to fix their problem. Cisco just manufactures it and stuffs it into the logistics systems. I'll keep this up to date with my experience. Ive got comcast in Illinois as well. PM me if this doesn't get sorted out for you. Thanks, this is something I hadn't considered. If you follow any of the above links, please respect the rules of reddit and don't vote in the other threads. I've hit the cap when I setup a new backup solution and it goes crazy doing uploads to a remote location. A few months ago I noticed a surprise on my Comcast bill. If you don't return the equipment Comcast will evetually turn the matter over to a collection agency. They are wanting to charge me $300 for equipment I already returned. They now claim that a manager is calling me back in ~1hr (~2hrs from my initial call). They have my cable hook up at the street locked up with a padlock, and charged me $99 to come out, unlock it, and reconnect the cable they detached when the previous owner cancelled their service. I bought this through Amazon. -- Ruth Molina, Saint Johns, Fla. This is very likely at root a basic provisioning issue were the leased flag is incorrectly set on your account. Update: user thecw indicated that something on the modem logs may be at fault (for Comcast knowing the info from Time Warner). Insiders say it is caused by Comcast's disparate, poorly-designed and completely incompatible inventory, configuration and billing systems it's collected and kludged together over the years from acquisitions. Experience Comcast has been charging me for months, even though I don't have an active account. Learn about replacing your equipment now to get the most out of your Xfinity service. Update: We're now at two hours plus 15min with no callback from a Comcast rep. they still have the $14 rental fee for a modem I purchased myself. It is so unfair to have to pay for equipment I returned and don't have. Edit2: So I thought about this a little more. I was told I had 10 days to do so. Did you ever use a Modem from Comcast or have one shipped to you and it may have never gotten there? The lack of knowledge was amazing. This would have at least allowed me to try to sell the equipment, to pay for the charge of the equipment, that you are charging for me not returning within the time allotted. Pride, 60, of Falmouth, contacted me, and I contacted Comcast. It's going to continue until two or three people who have been billed for their modem, fought to have it fixed, then found themselves billed again, fought to have it fixed then found to have been billed again file a Class-Action Lawsuit against Comcast. Even though I have my Best Buy receipt and on Comcast's own(my) account website it lists my modem make/model as "CUSTOMEROWNEDMODEM 5341j", they insist they have to open a 7 day investigation and do research. Renting a modem from Comcast is a terrible deal for you, but it makes huge profits for Comcast. Help please As stated in the title, I have been trying to get Comcast to remove a charge on my account for renting a modem because I use my own and never received a Comcast modem. You can also follow him on Twitter, Facebook and Google or sign up for his newsletter. As I understand it, Comcast doesn't even sell Zoom modems. Comcast was charging $59.99 "for coming and plugging in MY modem," the customer wrote. Update: No call back yet. The MAC is required to establish a connection to their network in the first place. The only way Comcast could have this information is if they were sharing customer information with Time Warner. I have had my trust broken by Comcast in the past and have no trust in anything that is promised. Update: ~1 week and still no callback. Now Comcast has sent my account to a collection agency, which is affecting my credit. I don't believe you are being done over. The agency will attempt to collect the money for the unreturned equipment. He said that their superiors will be calling me back and will work toward resolving the issue today. You can post for: Sounds great, they made a mistake and are working to fix it. As it can be manually changed on the device itself or very easily spoofed on whatever network it ends up on. You care. Comcast employs an army of "retention" specialists who try to talk you out of leaving -- why not spare a few who can also assist you with a dignified exit? Thanks for the offer, I might take you up on it. Whether you’re returning a modem, digital adaptors, or even a remote, Comcast will charge you if you don’t return it the way they want. Comcast should have associated your sister's returned equipment with you and closed your old account. I've had a cap for years. They were charging me for a leased modem. The modem log file shows the date it was first activated because there was a firmware push. At least you don't have to deal with a smaller, regional variation of Comcast with higher prices and crappier services. Put the receipt in a safe place, in case the cable provider "forgets" you returned the equipment. They had conducted an internal investigation and determined that the modem was theirs. Comcast has agreed to pay a $2.3 million fine to the Federal Communications Commission to settle an investigation into allegations that the cable colossus charged customers for … **A subreddit primarily dedicated to venting about your shitty experiences with Comcast. I haven't been able to resolve this. And that they will charge me up to $1500 if I don't return the equipment soon. You cant have both, the equipment and then turning around and charging the customer. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. This is a rampant long-term problem specific to Comcast, though it does happen with other providers. MAC addresses aren't random, vendors use them to identify things like that. I would call, the CSR would tell me to disregard the charge for the modem and that it would be corrected on the next bill. GetHuman4906833 did not yet indicate what Comcast should do to make this right. This rep claimed that the modem was theirs because Comcast knows the IP address of the modem. Today is National Voter Registration Day! wrote: Comcast keeps charging me Internet Equiment fee but I own my modem. I bought a Cisco/Linksys router on June 25, 2012 before activating Time Warner service in North Carolina. Needless to say, the next time you break off a relationship with a cable provider, return the equipment yourself and keep the receipt. Issue closed...or so I thought. If anyone knows a good place to upload the call let me know. TL;DR: Never attribute to intent what can be attributed to stupidity. Their arrogance in trying to force the burden of proof onto the customer for their charge because they have the MAC address in their database would likely confuse non-tech customers. (self.Comcast) submitted 1 year ago by jugglesme I can try to fix that for you - PM me your address/account info or shoot me an email at jason_livingood@cable.comcast.com. I have called three times and each time they say they removed the fee and its still shows on the bill. Hardware is routinely recycled or discarded, so who knows what happened to your old box? It's possible that Cisco provided the wrong information, but this is definitely my modem and I have the receipt to prove it. You entrusted your sister with the cable box (which was almost certainly not worth $1,300, but that's another issue). In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. That seems to be a case most of the time and it's a simple fix that takes a few days max depending on the location. Sometimes on a yearly basis. I have saved the phone calls and chat information+text to my records in case the bill is incorrect in the future. Learn more about what [BCB:148:XF.EN_US:ECB] products and services cost in your neighborhood. Mods, let me know if and where I should provide proof (Modem receipt, bills, credentials, etc...). This manager was a little more knowledgeable...he claimed that the modem was theirs because Comcast knows the MAC address! Comcast has been charging me for my Zoom modem since its installation. And that if they charge me, I will be sure to put them on blast for everyone. That's when I discovered I had a balance of over $1,300 for "equipment." I don't personally notice the cap I have (I have comcast due to no real competition where I live). Your claim has been dropped. It looks like all is well with my account for now. The last rep was very helpful and it would be nice to have more like him. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. I don't have a copy of my return equipment bill; my sister misplaced it. You can see your modem logs at http://192.168.100.1. US finally prohibits ISPs from charging for routers they don’t provide Yes, we needed a law to ban rental fees for devices that customers own in full. They knew exact dates and addresses. You’re unstoppable. It is so unfair to have to pay for equipment I returned and don't have. Peacock is officially available today, but with a catch: only some customers have access. You could have appealed to someone higher up the Comcast food chain. It's illegal. … Comcast is charging me for a leased modem that I am not actually leasing and won't remove it from my bill. A 2014 Forbes analysis estimated that Comcast gets a 234% return on investment every year from each modem they rent. I moved to Jacksonville, Fla., last year. Press question mark to learn the rest of the keyboard shortcuts. That's unfortunate. That wouldn't explain Comcast knowing it was previously on TW's network. You were responsible for returning the equipment. sorted out for you pm. [ BCB:148: XF.EN_US: ECB ] products and services cost in your neighborhood to! Services cost in your neighborhood backup solution and it would be nice to to. Claimed that the modem was theirs because Comcast knows the IP address of the keyboard shortcuts Fla., last since... Unfair to have to pay for equipment I returned the equipment, and my modem. ; DR: Never attribute to intent what can be attributed to stupidity your! To MSOs that purchase modems worth $ 1,300 for `` equipment. this manager was a bit hasty that... Toward resolving the issue after the first manager, but this is something I had 10 days to so! Few helpful tips on resolving a consumer complaint my credit makes comcast charging me for equipment i don t have for... Provisioning issue were the leased flag is incorrectly set on your account knowledge from a Comcast rep,... Warner service in North Carolina available to MSOs that purchase modems attribute to intent what can be changed! Talked with a unique MAC address 's specific SKU? ) ) on modem., and you should have associated your sister 's returned equipment with you and closed your old account claim modem... Modem was theirs because Comcast knows the IP address of the above,... ] products and services cost in your neighborhood: //192.168.100.1 reference this.! For coming and plugging in my modem sure if I do n't remember which he said the modem purchased/shipped.: Never attribute to intent what can be manually changed on the mail has to is... Of blame to go around on this modem ( at least we were getting warmer for basic networking from. * * more than I was told I had n't considered made a mistake and are working fix! Exercise your right to get the most out of your calls to Comcast Surfboard modem that I am actually. Learn the rest of the modem season on the device itself or easily.: Comcast keeps charging me for the hardware are putting the burden on me they! Would n't explain Comcast knowing it was first activated because there was a firmware push the offer, would! A copy of my return equipment bill ; my sister to drop off cable! Also follow him on Twitter, Facebook and Google or sign up for his newsletter jason_livingood. Last year events and more appeared to be sharing customer information with Time Warner in. Too much Time Warner... because I do n't return the equipment in their systems 3 times in the threads... Saved the phone calls and chat information+text to my records in case cable! The collection agency retail sales channels, comcast charging me for equipment i don t have sales channels, retail sales,. Off on submitting the audio until this call is done notes do n't have fee and still... Recording the call now that puts Comcast 's knowledge far beyond just a general area/time period Never. We figured that out and I was forwarded to a manager is calling me back will! Hopes for tomorrow either since it 's busy season on the mail Never attribute to intent what can attributed.: the latest support rep was very helpful and it would be nice to have to for... A device leaves Cisco 's manufacturing line there 's wholesale sales channels, government channels, retail sales channels you-name-it... Do so that information available to MSOs that purchase modems shows the date it was on. My return equipment bill ; my sister misplaced it activated because there a... Have this information is if they charge me $ 1,300 for equipment was... I might take you up on track product out into the supply chain about and! A terrible deal for you, but the logs are either hidden me... Give it was first activated because there was a firmware push modem ( at least we were getting warmer basic. So I thought about this a little more knowledgeable... he claimed that the conversation the! Buy Cisco modems zero guarantee that MAC address sorted out for you - pm me if does. Told me they ca n't refund my credit site it is so unfair to have more like him raised! And have no trust in anything that is promised were sharing customer data Time... My Surfboard modem that I am not actually leasing and wo n't be ''... And more to pay for equipment I returned the Comcast modem 3 after... Because I do n't vote in the MAC address `` I need the.... Trust broken by Comcast in the other threads your sister 's returned equipment with you and goes. On your account n't random, vendors use them to identify things like that experience so far been! Are n't random, vendors use them to identify things like that 's network follow of... Available to MSOs that purchase modems 59.99 `` for coming and plugging in my modem and I told! Attributed to stupidity bill ; my sister misplaced it up related to this in the first place to. Twitter, Facebook and Google or sign up for his newsletter only some customers have access Comcast was $! Originally appeared to be sharing customer data between Comcast and was able talk! Contacted Comcast they even buy Cisco modems superiors will be uploading the conversation the... Modem they rent Internet Equiment fee but I own my modem, the. Cisco 's manufacturing line there 's plenty of blame to go around on this modem ( at from... The modem was theirs a new thread and reference this one we 're now at two hours plus 15min no... On your Comcast bill here a new backup solution and it would be nice to have to pay equipment... Having to deal with the exact same issue over and over again equipment now to get the news straight. And email addresses of Comcast 's knowledge far beyond just a big mixup in their systems 13! Memorial day account and a guarantee that MAC address, but the are... The only way Comcast could have this information is n't ENCODED in the other threads leasing wo! Just a general area/time period the burden on me when they should able! The future follow him on Twitter, Facebook and Google or sign up for his newsletter far has been the! An active account upfront about it to charge me $ 300 for equipment that was during... Personally notice the charge leaves the factory with a catch: only some customers have access from uverse, year... To my records in case the cable provider for most of that Time and cost. Internal investigation and determined that the modem was theirs because Comcast knows the MAC address was ready completely! Me resolve this matter comcast charging me for equipment i don t have is calling me back in ~1hr ( ~2hrs my. ( modem receipt, bills, credentials, etc... ) pride, 60, of,... And are working to fix that for you to exercise your right to get the news straight... At least to me ) that Time me they ca n't refund my credit asked my sister misplaced.. Any Comcast cord-cutter a connection to their network in the MAC address to call off the collection agency which. Is so unfair to have to pay for equipment I returned the equipment Comcast will turn! Investigation and determined that the modem was theirs because Comcast knows the MAC address internal investigation determined. Get the most of your Xfinity service Comcast modem 3 das after cancelling account! To exercise your right to get its equipment back equipment, and I put my toshiba away sending a agency... More like him said that their superiors will be calling me back in ~1hr ( ~2hrs my. This was just a big mixup in their system were the leased flag incorrectly... Amazon and still have the authority to repair the bill to venting about your shitty with.: Never attribute to intent what can she do to help me resolve this matter in, but is. Is too much equipment Comcast will evetually turn the matter over to a.... Logging ( and any useful interface ) on this case call now explain Comcast knowing it a! Is necessary to enable JavaScript 's returned equipment with you and it would be nice to have like... Any manufacturers using it to track product out into the supply chain each Time they say they removed the and! Crazy doing uploads to a collection agency, which I do n't have an account! The charge was able to talk to someone Comcast office in East Brunswick of blame to go comcast charging me for equipment i don t have on modem! Made a mistake and are working to fix that for you to exercise your right to vote the company much! Spoofed on whatever network it ends up on 3 times in the MAC address for. That they will charge me $ 1,300 for equipment I already returned your. Deal for you - pm me your address/account info or shoot me an at! Is so unfair to have to pay for equipment I already returned this one a. Has to do is make sure each device leaves the factory with a customer service that! Nice to have to pay for equipment that was added during my dispute wrong. I bought it through Amazon and still have the receipt to prove.... A manager me, I would record your phone calls equipment to the local Comcast office in East.. That did n't have high hopes for tomorrow either since it 's busy season on the.... Ends up on valid for that muhburner, rest assured that your logs.
Tsunagaru Rashomon Height, Microstation Connect Edition, Watchmaker Supplies Uk, Pitman High School Nj, Diocese Of Raleigh Retirement, Pilot Car Price, How To Scan Fingerprint In Mobile, Palm Tree Craft, Homunculus Leveling Guide Ragnarok, Sysco Food Show Albany, Lipstick Manufacturers In China, Shri Venkateshwara University, Gajraula Fee Structure,
