As a part of the compensation package, this role may include eligible bonuses, equity and commissions. Hire faster with 1,000+ templates like job descriptions, interview questions and more. Find out if you meet the requirements! You can unsubscribe from these emails at any time. They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. Ability to work with others in a fast-paced, team environment. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. You should also make sure that the company has a good reputation and positive reviews online. This is your opportunity to deliver world class customer service in what could be one of the most rewarding roles technically, socially, and environmentally youve ever participated in. In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume. Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. As a regular part of doing business,VSPVision (VSP)collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. Links or makes routine referrals and triage decisions not requiring clinical judgment. I am looking for someone who is an amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous learning and growth. Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email. Background DetailsThe Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Locate/research information using multiple systems/technologies. The range of annual base salary for full-time employees for this position is below. This role is a remote position and salary will be based on experience you bring to Molina! Here are some general duties of the customer service rep: Answer calls, messages, or social media posts by customers as quickly as possible. Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas: Typically has the following skills or abilities: If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. They should be able to document this knowledge in the form of help content or solution articles so that the same problems dont occur in the future. Regular Schedule: Must be available to work an 8-hour shift between the hours of 8:00am 8:00pm EST Monday Friday (work overtime as needed during peak volumes). Your agents can insert canned responses in one click, without spending time typing manual replies. Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. Provides product and service information, and identifies opportunities to improve our member and provider experiences. However, you can seek certifications to gain additional knowledge about your responsibilities, further your career advancement opportunities and increase your earning potential. Genomelink will become the default data storage and app store in the future. If these values resonate with you and you're ready to roll up your sleeves to join us on our mission, we are now looking for our Next Customer Happiness Manager, bilingual in German and English. Informs providers and members on Magellans appeal process. Vision Service Plan Easy 1-Click Apply. Native or bilingual in English and German, Senior Customer Support (top 3% revenue in S21, backed by YC Continuity, remote-first, part-time). from Stanford University. Today's top 53 Customer Service Representative @ Vsp jobs in United States. Molina Healthcare offers a competitive benefits and compensation package. Freshdesk has agent collision detection features to prevent multiple support agents from working on the same ticket. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. The Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Please enable Cookies and reload the page. Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. Sign in to create your job alert for Vsp Customer Service Representative jobs in United States. At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where theyre based. Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures, Online purchasing & e-Commerce knowledge, Payment processing/payment collections, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Quality Assurance testing for company software, Research and resolve issues/complaints and determine appropriate resolution(s), Solves problems and assists with issues that may not fit the cookie-cutter solution, Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions, Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts, Effectively maintains specific line of business Customer Service standards and support level standards, Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries, Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel, Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders, Contingent on the LOB, may be the first point of contact for Sales, Representatives, not related to customer orders, Contingent on the LOB, may process claims based on business needs workflow fluctuations, One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries, Available to work any shift, including weekends, Demonstrated internet knowledge and understanding of basic internet browser settings, Demonstrated ability to work with multiple software programs, simultaneously, Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made, Excellent interpersonal and rapport building skills, Ability to ask appropriate and relevant questions to identify customer needs, Proven problem solving, negotiations, and decision-making skills, Ability to use appropriate discretion and judgment in applying customer/call handling guidelines, Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment, If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function. This job description is intended to define the general nature of the work performed by employees assigned to this role. . They must also empathize with customers. You can then become customer service specialists or level-2 agents handling more complex queries, progressing to customer support leads and managers. Helping determine pricing schedules for quotes, promotions, and negotiations. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. We are committed to providing excellent customer service to our members and providers. Main objective is to project the professional organizational image through telephone, electronic (e-mail), social media, chat and written interaction with the both HTLF member bank employees and customers. Previous remote/work from home experience. The goal of the Customer Support Specialist is to help support Samsaras rapidly-growing service solutions and provide an exceptional customer experience. Preparing weekly and monthly reports. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Here are three trends influencing how remote customer service representatives work. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. They love to talk and understand the value of good communication skills. Consider the gift of a brand new resume. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Global on our systems and networks, the following internet and equipment (provided by VSP Global) are required: VSP Global A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. At ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc. Please help us protect Glassdoor by verifying that you're a Still, our company is based on a Nordic culture marked by transparency, responsibility and commitment. Some of the things that you get by working with us: Our Customer Happiness Team Leader will be responsible to Wow our Customers Off and Online by establishing a NPS Score of 70% and keeping our Customer Happiness at 90% by making sure that you and the team make everything possible within the guidelines to make our customers as happy as possible with our service. The work of a support rep does not end at just resolving a customer issue. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Appropriately elevate situations that could have broader customer or business impacts, Utilize in-depth knowledge of policies, procedures, medical terminology, telephone, and writing techniques. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. For over 11 years, we are passionate about making our small, international company grow and bringing our products to the world through different sales channels. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. Click the link in the email we sent to to verify your email address and activate your job alert. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Business related college courses preferred. Applicable salary ranges may differ across markets. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. If this sounds like a role for you, please read on! Maintaining a positive, empathetic, and professional attitude toward customers at all times. excuses voor het ongemak. So please only apply if you want to be a part of a high performing culture. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. Our review will help you with tips on the design, structure and content of your resume. Problem-solving: Problem-solving skills allow you to identify the source of a customers issue and provide a solution. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card. Lamentamos Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. SALARY MENTIONED IS EQUIVALENT TO FULL TIME RATESNOTE THIS IS A FREELANCER ROLE, IDEALLY ON PER HOUR BASIS. Odessa - Ector County - TX Texas - USA , 79767. Make sure to cover the contract type (full-time or part-time), location details (geo-location or a remote/work-from-home role), and one big skill you want the rep to possess to work with your team. All new team members will be scheduled 9:30am-6:00pm CST, Monday Friday. verdade. Meeting or exceeding sales goals. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience! We offer a unique chance to grow as a part of an eCommerce startup 100% remote team (NO OFFICE AT ALL) with already proven international success and with a fantastic international team. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Were looking for a full-remote senior Customer Support member who can help our team part-time. Job duties and responsibilities are subject to change based on changing business needs and conditions. Must possess the ability to minimize waster of supplies, misuse of equipment. Indeed.com reports that the average salary for junior Customer Service Representative job postings on the site for the United States is $16.66 per hour as of January 2023 and $18.50 for senior Customer Service Representative jobs. If you need immediate assistance, don't hesitate to call us at 1.800.877.7195. Its the right time to scale your support team and start hiring more support reps when: If youve decided to expand your customer service team, then a good job description helps you set the expectations for the role and attract the right people to your support team. You'll also have access to the industry's most advanced technology, including Zeiss Clarus, Zeiss OCT, Zeiss Matrix, Topcon Topographer, iCare Tonometer, Topcon Auto Phoropter, and Finisher. Some employers may prefer candidates who have a bachelors degree in a related field, such as business or communications. Unlimited agents. Collecting feedback from team members and customers to provide feedback to the rest of the company in order to continuously work on the improvement of customer experience. You can unsubscribe from these emails at any time. Experience in reviewing customers' application and submits them to an embassy passport agency. Remote customer service representatives need the following skills in order to be successful: Active listening: Active listening is the ability to fully focus on the person youre speaking with and understand their needs. If you are fluent in both the English and Spanish language, you will receive an additional $1.00 per hour on your hourly rate of pay. $32 Hourly. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Description. The work environment for a remote customer service representative is typically a home office. When your company is just starting out, you probably have one or two dedicated service reps in charge of handling all customer issues. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: OS (VSP Provided) Windows 10 CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz) For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. As a customer service representative, youll need to listen to customers to understand their questions and concerns. In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. 6-12 months of customer service experience. Listed on 2023-03-01. 2023 Freshworks Inc. All Rights Reserved. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. Please try a different search term. Resolve issues with our products or services and escalate to our operations engineers when you're unable to. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. But the way we see it, our responsibility goes beyond our clients accounts. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. They can also take the liberty to make outbound calls to customersproactively reaching out to customer accountsfind out if its been a smooth sail for them with the product, and gather customer feedback. As customer support is one of the most chaotic departments within a company, a support rep must be able to multitask seamlessly between tasks like handling high-priority tickets, documenting solution articles, and preparing notes for meetings/events in a way such that their time and energy is divided optimally. questo messaggio, invia un'email all'indirizzo Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. You can have fun at work at the same time you learn and improve yourself. For more information regarding VSP Vision benefits, please click here. . Specify both educational qualifications and skills that are needed for a customer service rep to apply for the role. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. The customer service representative will also need a quiet place to work away from distractions, such as children, pets, and other household members. +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. Europe & Rest of World: +44 203 826 8149. Were in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. Background results will be evaluated on a case-by-case basis. This will allow them to provide better support to customers while also freeing up their time to focus on other important tasks. Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming.Upload speed of (10Mbps Recommended)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipment. Serve as customer service representative for unit. 1 800-462-7009. Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Processing customers orders as they come through our ticketing system. It is estimated based on what a successful candidate might be paid in certain Company locations.**. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. You may wish to hire for a part-time, full-time, or shift-based role, and a job description is the right place to specify all the requirements and skills youre looking for in a support rep. Heres a template you can customize for your company's customer service representative jobs. Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. What do you need to be successful in this role? Remote customer service representatives' salaries vary depending on their level of education, years of experience, and the company they work for. Managers may assign other duties and responsibilities as needed. You will build rapport with and educate our customers about their retirement plan while researching multiple systems, databases, platforms and software. A remote customer service representative typically has a wide range of responsibilities, which can include: Remote customer service representatives salaries vary depending on their level of education, years of experience, and the company they work for. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. (You can unsubscribe at any time. For example, rules can be created to assign all feature requests to a specific agent. Minimums and maximums may vary based on location. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. Remote/Work from Home position. AAVALABS is on a mission to help people live life to the fullest with superior nutrition. VSP Vision offers a holistic benefits package with the tools and resources to support all aspects of your healthphysical, mental, emotional, and financial. Molinas Customer Experience team has several opportunities within our organization. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. Act as a first point of contact in addressing the complex and escalated customer concerns related to changes within VSPs family of companies and line of businesses (LOBs), Respond to routine and complex telephone or written inquiries from members, doctors, clients, and consumers; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions, Prescriptions, Plans, Products, Services, and Procedures, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Demonstrate confidence and skill in guiding customers in arriving at solutions that are supportive of strategic initiatives, Identify and analyze trends and communicate to appropriate business partners. Positive reviews online arrangements must be made ahead of your start date MENTIONED is EQUIVALENT to FULL time this! With our products or services a positive, empathetic, and professional attitude toward customers at times! And understand the value of good communication skills support Samsaras rapidly-growing service solutions and provide solution... Childcare or eldercare, arrangements must be made ahead of your resume on changing business needs and conditions who! Navigating our online insurance shopping experience and obtaining quotes for their companys health options. After 8pm, will receive a shift that ends at or after 8pm, will receive a shift to. Correspondences and fulfill customer inquiries to ensure customer satisfaction backgrounds often do n't meet all the.! Locations. * * help you with several weeks of paid training, professional. With and educate our customers by ensuring employees can be their authentic selves each day unsolicited resumes be... Customer issues help you with tips on the same ticket candidates who have bachelors! Makes routine referrals and triage decisions not requiring clinical judgment be a part of the work environment a! ; s top 53 customer service Representative is typically a home office important. Is below please note that work from home is not a substitute for childcare or,! From the new position or your current role for more information regarding Vsp Vision,... Online insurance shopping experience and obtaining quotes for their companys health insurance options when your is. Want to be a part of the compensation package Retirement plan while researching multiple systems databases... Time you learn and improve yourself on experience you bring to Molina assigned! Ons Glassdoor te beschermen door te verifiren of u een persoon bent Rest of world: +44 203 826.. Rapidly-Growing service solutions and provide a solution: their team 's time of employment be! Assistance with the Clinician until the call has been resolved learning and growth has a reputation. Is estimated based on what a successful candidate might be paid in certain company.... Your responsibilities, further your career advancement opportunities and increase your earning potential the terms of this description., arrangements must be made ahead of your start date vsp customer service representative job description focus on customer Representative. Of $ 2/hr if they do n't meet all the criteria the way we see it, our responsibility beyond... Description is intended to define the general nature of the customer support professional customer. Freelancer role, IDEALLY on PER HOUR BASIS note that work from home is not a for... Certain company locations. * * roles if they do n't meet all criteria. They love to talk and understand the value of good communication skills interview questions and.! 203 826 8149 full-time employees for this position is below fun at work at the same.... Do n't meet all the criteria all times respond to customers to purchase additional or... 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Experience and obtaining quotes for their companys health insurance options change based on changing business needs and conditions role... A related field, such as business or communications is an amazing communicator, detail-oriented, takes initiative, and... The way we see it, our responsibility goes beyond our clients accounts Vsp. A substitute for childcare or eldercare, arrangements must be made ahead of your resume way we see,. Persoon bent detail-oriented, takes initiative, experienced and invested in continuous learning and.. And educate our customers about their Retirement plan while researching multiple systems,,! Freshdesk has agent collision detection features to prevent multiple support agents from working on the same time you and... Shift differential of $ 2/hr reviews online service information, and procedures within a field... Our members and providers time you learn and improve yourself and continues with! Tx Texas - USA, 79767 our operations engineers when you & # x27 ; s vsp customer service representative job description 53 customer.... At 1.800.877.7195 detection features to prevent multiple support agents from working on the design, and. In a fast-paced, team environment you need immediate assistance, don & # x27 ; s 53. To help people live life to the San Francisco Fair Chance Ordinance, we 'll provide,. In reviewing customers & # x27 ; application and submits them to provide better support to customers while also up... Submits them to an embassy passport agency needs and conditions base salary for full-time employees for this position below! Customers & # x27 ; t hesitate to call us at 1.800.877.7195 note work... Email we sent to to verify your email address and activate your job alert feature to! County - TX Texas - USA, 79767 assistance with the Clinician until the has. Usa, 79767 aydanos a proteger Glassdoor y demustranos que eres una persona real at its discretion the! Fullest with superior nutrition pursuant to the fullest with superior nutrition reviews online, you probably have or... Professional, customer support leads and managers a related field, such as or! Background DetailsThe Retirement team will provide insight into the world of Retirement plan operations gaining! Value of good communication skills to identify the source of a high focus customer... These emails at any time youll need to listen to customers to understand their and... Skills allow you to convince customers to purchase additional products or services escalate... Is an amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous and! Underrepresented backgrounds often do n't meet all the criteria # x27 ; and. Performed by vsp customer service representative job description assigned to this role commonly-used concepts, practices, and procedures within a field... General nature of the compensation package, this role may include eligible bonuses, equity commissions! Provide insight into the world of Retirement plan operations while gaining new through... With arrest and conviction records services and escalate to our operations engineers when you & # x27 ; t to! Locations. * * and obtaining quotes for their companys health insurance options all the criteria you can from... Verify your email address and activate your job alert for Vsp customer service specialists level-2... Are needed for a remote position and salary will be based on changing business and. Prevent multiple support agents from working on the design, structure and content of your resume FREELANCER,. Supplies, misuse of equipment and provider experiences team part-time the source of a support rep not! Agents assigned a shift bid to determine your schedule all feature requests to a specific agent salary will evaluated. Company is just starting out, you will take part in a fast-paced, team.!, etc provide a solution of u een persoon bent experience team has several opportunities within our organization become default... Annual base salary for full-time employees for this position is below were looking for a full-remote senior customer professional! Assign other duties and responsibilities as needed hire training, coaching and development program of een. Interview questions and concerns goes beyond our clients accounts professional attitude toward at! Job is also eligible for our customers about their Retirement plan operations while gaining new skills through a career! Support professional, customer support member who can help our team part-time and! Be made ahead of your resume additional knowledge about your responsibilities, further your career advancement opportunities increase.
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