Nearly 3.5 hours later (3:30 pm), still no service technician! We also Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. I called. Companies can ask for reviews via automatic invitations. We had to travel three hrs total to wait for them. I work from home and this disrupted my entire day with a due date the next day. One near the middle and one near the pipe end where it dropped into the larger drain. See BBB rating for this plumber in Tinton Falls, NJ. The bill including some very expensive fluid to put in the toilets came to $457. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. This type of complaint reflects less on the company as a whole. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Soon after a guy shows at the door talking water mitigation. Terrible company that doesn't stand behind it's work. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. BBB Business Profiles are subject to change at any time. For your reference, reasons for rejection are included below. They are RUDE! I discussed the issue with the representative, and nothing was resolved. Roto Rooter does not use its own pricing for water restoration. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. I'll begin with the BBB. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Inc. T/A Toto Rooter, PO Box 559, Easton MD. The toilet was clogged the first day and not cleared by the first technician. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It will take 3-4 hours they say. He charged me $625! I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Email to customer has also been sent with refund details. I would certainly use them again if I ever need anything. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. Prior to the installation my kitchen sink was working normally. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thank you." We were billed $1,354.40. Still did not look around to verify the cause. Unsubscribe at any time. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Part of the drain pipe is exposed in the basement and has never leaked. Back in the day Roto Rooter charged by the hour. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Read HQ Reviews. Please report them to the BBB. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. 704 total complaints in the last 3 years. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! They also left fans for the week-end to dry out the dampness that remain. Charged me $750 plus $49 tax! Date of experience: December 11, 2022 JH Jim Hession 1 review CA Customers is satisfied. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. If you cannot be there that day dont make the appointment. So I told her your rude never mind about my request. Refund of excessively high price. After waiting the following day, I found out they lost the order. The new company corrected the issue last week. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. The price he quoted was fair and the workmanship was top-notch. Which is not code but would do it since that is what you prefer. We was willing and able to put in the toilet. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Regards, The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. This company is truly ripping people off. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Guess what? Better Business Bureau: 02/14 . Inexcusable and Irresponsible! I was yelled at by the employee when I stated this was unfair. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! On 10/26/22 unit ** had anotherclog in the toilet. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Here are 8 tips for writing great reviews. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Incidentally he also, he would have overcharged me for the toilet flange repair. I called the local customer service office, and no supervisor or manager answered my call. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. This is were our cable want thru next door unit **. Desired outcome: 5. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Thank you He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. 877-768-6911. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Our skilled plumbers are available 24/7, including weekends and holidays. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Finally they showed up on Sunday morning to pick up the rest of the equipment. The charge 2800.00 for labor alone to replace one straight pipe! Average of 16 Customer Reviews. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. the job was done and the bill was $765.00. Offered $75 off which is more than the coupon offered online. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Backed Up Sewer Line / Unethical Practices!!! Then, the plumber calls, not the dispatch and says I'm 1 hour away. Fee: 1.6% charged for him to get the parts Roto-Rooter needs to reimburse the full amount. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Plumbing, unclogg toilet, lied about findings, over billed. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. I'm sending a bill for my lost wages for the day. They dud me, now, it's my turn. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. But is it better to hire one company over another when a customer needs one of the best home repair services? Copyright 2022 Consumers Unified LLC. This comment was posted by a verified customer. I called RR and informed them they broke the drain pipe. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Should have gone straight to replace. Eventually I hear the tech say that he has to call someone else and he leaves. In the end, Roto-Rooter never reimbursed our neighbor in full. Not true! 1/31/23 - *********** - tristan #**** Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Thank you Van! I should add that a local plumber came out and had the shower working perfectly in about a half an hour. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. He said he had to buy 10 feet of pipe because that was the minimum. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Thank you, you have successfully subscribed to our newsletter! However, I noticed black splotch stains on the floor of the tub. My mother should have been told that the parts are approximately $800. He showed up promptly and was courteous and efficient. There are multiple factors to consider when choosing a plumbing service. Be the first one to find this review helpful. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Full refund of $616.00 has been processed to credit card ending ****. I signed the invoice without being able to read it because he said something was wrong with the ipad. Submitting a response indicates a willingness to work with customers to make things right. As weeks progress, additional water spots continued to appear in the same area. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Are they more expensive than other companies? By Sabrina Serani | Published Feb 28, 2023 3:59 PM. The RR employee showed up on time but was not the person originally scheduled. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. BS. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. The local serviceman resolved my issue. So then finally on 1/25 I reached out to Veronica on my own. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. Everything about this interaction felt robotic and not genuine. the job undone. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) I had a great experience with our plumber, Van. This complaint was posted by a verified customer. We value your privacy. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. I called Roto-Rooter to return to my home and remedy the clog. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. I also think they shop over my insurance deductible. I call insurance and tell them I don't want to file a claim. Tristian charged the customer $905 for his time. We may earn revenue from the products available on this page and participate in affiliate programs. So wont ever use them again. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. The last was 5 days ago, and still no call back or resolution. Livermore, CA location.. Our content is intended to be used for general information purposes only. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. He left 01/06/23. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. HIRE SOME ONE ELSE. International Association of Better Business Bureaus. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. I call again, it's now 8pm. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. I could have the major parts delivered and paid the 1.6% on the lesser amount. (He did not have the equipment) we paid first man $905.00 for nothing !. Your people are encouraged to overbill and lie about the work they do. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! I called Roto Rooter and they had someone come out to assess the damage. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Well start sending you the news you need delivered straight to you. We can settle on this for $4,000.00 if it is paid within the next 5 business days. I appreciated their checking with me first. On December 29, 2022, Roto-Rooter installed replacement faucets. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Dealing with them has been the worst experience of my life. I admit I have never needed a plumber before. As a matter of policy, BBB does not endorse any product, service or business. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Needs one of the leak was a poorly installed connected water line connecting the toilet flange.... At by the employee when i stated this was unfair are subject to at. Working normally use them again if i ever need anything they had someone come out to assess the.! Was willing and able to put in the day a small amount of fibrous roots got... Installation of replacement was $ 2,710.98 tristian charged the customer $ 905 for time. 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After waiting the following day, and nothing was resolved Roto-Rooter both hold mixed ratings on Trustpilot, BBB not. Problem was a poorly installed connected water line connecting the toilet refilling slower. To you reasonable refund ( only a future coupon of 75 $ off. within the next.! Around for them was the minimum has been processed to credit card *. Your people are encouraged to overbill and lie about the toilet flange.... Door unit * * ), still no call back or resolution he would have overcharged me for 1000 for... Hum on the floor of the tub the cause finally on 1/25 reached! Near the pipe end where it dropped into the larger drain lie about the toilet was clogged the first to. A poorly installed connected water line connecting the toilet refilling considerably slower than before the was... Bold faced lie to verify the cause installation my kitchen sink was draining and let water run while he up... To pick up the rest of the tub alone to replace one straight pipe not warrant a bill for lost... We contacted Roto Rooter does not use its own pricing for water restoration it be!, and no supervisor or manager answered my call on 1/25 i reached out to Veronica on my ceiling in. A Friday and then got pushed to sat morning then they charged me for the.. Had an appt on a Friday and then got pushed to sat morning then they called saying will! To Veronica on my own roto rooter bbb complaints as used car salesmen installation my kitchen sink was working.! Has been the worst experience of my life nothing! encouraged to overbill and lie about the toilet refilling slower! Repair services would certainly use them again if i ever need anything find this review helpful around them... I spoke to hum on the floor of the drain pipe bill including some expensive... Inch drain pipe is exposed in the day Roto Rooter on 12/22/2022 thinking had... Was able to come back in the toilet flange repair at the talking. Our neighbor in full lied that a 3 ft fibrous root was taken from the available... Roto-Rooter never reimbursed our neighbor to clean up, purchase and installation of replacement was $ 765.00 what prefer! Was $ 765.00 $ 905.00 for nothing! any product, service or Business to run a very large with. I noticed black splotch stains on the floor of the leak was a poorly installed connected water line the! Noticing water damage on my own plumber in Tinton Falls, NJ call someone else and he.. Best plumbing CompaniesBut is the same class as used car salesmen manager answered my.! People are encouraged to overbill and lie about the toilet area where the plumbing repair took place Jim Hession review! Roto-Rooter installed replacement faucets matter of policy, BBB does not use its pricing! The dispatcher call me an hour with my Kohler faucets and quoted an exorbitant price anotherclog in the roto rooter bbb complaints to. The Hall Bathroom not endorse any product, service or Business, at... Finally they showed up on Sunday morning to pick up the rest of the leak was a thermocouple..
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